11/30/2023 0 Comments Contact quickbooks payroll support![]() This is not the impression we want you to experience when using QuickBooks Workforce, Intercore. The Community will always have your back if you need anything else in QuickBooks Online (QBO). Visit our Payroll page to learn more about managing payroll transactions in QBO. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. Enter your concern in the search field.See our support hours and types for more details about this one. Here's how: To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. ![]() They may call us at a time convenient to them, or we’ll get in touch with your employer instead. Then, they'll receive an email notification once there's an update on this issue. From there, our support will add them to the list of affected users. In this case, we recommend letting your employer contact our Customer Support Team. Contact them to access your paycheck". Our engineers are working together to get the permanent fix of this issue. Your employer isn't connected to QuickBooks payroll. I also appreciate you for performing some troubleshooting steps to get this sorted out. I've checked here on our records and we have an ongoing investigation about the Workforce error "We can't get your info. We're here to make sure to further assist you.Thanks for bringing this one to our attention, sh_sinha. You can always comment below if there's anything else that you'd like us to help with. To know more about QuickBooks' security and privacy of your data, go through this global article that works just like the same with the US version: Security. Select I still need a human, then proceed with Contact us or Get help from a human.When asked by the bot, enter your concern.Click the (?) Help icon and enter Talk to a human (then type it again when prompted).We're always right here to assist with all your concerns. ![]() However, you can always reach out to our support team if you have any questions that you feel you aren't sure of. We just need a few processes so we'll able to trace and collate some information that is needed. Also, It's not about that we don't guarantee reimbursement of funds, we always do. This is one of the reasons why the processing of reversal may take a little bit longer than the other normal procedure. Intuit ensures to provide the best security practices to protect your information against security risks. I'll provide additional information about the security breach, d908057. I know how you'll want to be this taken care of. MEANWHILE QB is paying out to fake banks in the UK with no security whatsoever. We have all the police reports, cyber crimes info etc and can't a hold of a human at QB who can get this issue resolved. QB should definitely be able to reverse a charge or not chargeback a business who was a victim of fraud. So we are using a system that offers no security to businesses or employees for their payroll. We got an email from QB demanded the money they funded to the fraud accounts. Then this week QB has us locked out of payroll and we have sent everything to the Fraud email and even though it says a reply will be provided in 48 hours it wasn't. Then we got our bank to stop pay to QB payroll so we could pay our employees. They could see the banks and routing had been changed. I spent hours on the phone with QB trying to get them to stop or reverse direct deposit. All deposits for different people went to the same bank (obvious fraud). Our Employees direct deposit in QB was hacked/changed and QB funded the deposits to errored/fraud banks.
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